We grow by listening. Whether you've worked with us, visited our office, or just heard about us — your feedback directly shapes how we serve Uganda's workforce.
Every submission is reviewed by our management team and actioned on within 14 days.
Your observations directly inform how we train staff, streamline processes, and communicate with candidates.
When you flag a concern, you help us identify risks and put safeguards in place for the thousands of candidates who follow you.
We are committed to transparency. Critical feedback is never dismissed — it is reviewed at the highest level and responded to.
Overall service impression
Recognise great service
Report a concern or issue
Share an idea to improve us
Takes less than 3 minutes. All submissions are confidential and reviewed by our management team.
We treat every submission seriously, not as a formality.
Your submission is recorded in our system within 24 hours of receipt.
A senior staff member reviews and categorises each submission personally.
Complaints are escalated. Suggestions are tabled. Compliments are shared with the relevant team.
If you provided contact details, we follow up with the outcome within 5 working days.
Scroll up to submit your feedback, or reach out to our team directly if you prefer a conversation.